This Privacy Policy explains how GemLab Ventures Pvt. Ltd. (“GemLab”, “we”, “our”, or “us”) collects, uses, stores, and protects the personal information of users who visit or interact with the website www.gemlab.co.in (“Website”). By accessing or using our Website, you agree to the practices described in this Policy.
GemLab collects personal information such as your name, email address, phone number, billing and shipping details, identity information for certification purposes, and payment details, which are processed securely through authorized third-party payment gateways. We also collect non-personal information automatically through cookies and tracking technologies, including your IP address, browser details, device information, and browsing behaviour on our Website. Additionally, we collect transaction-related data such as gemstone certification requests, order history, and service records.
We use this information to process orders, deliver services, issue gemstone certificates, enhance user experience, improve Website performance, provide customer support, send service notifications or marketing communications (only with your consent), strengthen security, detect fraud, and comply with legal obligations. Cookies help us improve functionality, remember user preferences, and analyse Website performance, and you may disable them through your browser settings, though certain features may not work properly.
GemLab does not sell or rent your personal information to third parties. However, we may share your data with trusted service providers like payment processors, courier companies, certification partners, IT support teams, legal authorities when required, and GemLab affiliates or franchise partners strictly for service-related purposes. All such partners are bound by confidentiality obligations to protect your information.
We implement industry-standard security measures, including encryption, secure servers, restricted access controls, and periodic audits to safeguard your data, though we cannot guarantee absolute security due to inherent limitations of online systems. Personal information is retained only as long as necessary for service fulfilment, legal compliance, and business operations, after which it is securely disposed of. You may request access, correction, deletion, or a copy of your personal data, or withdraw marketing consent at any time by contacting support@gemlab.co.in, subject to legal limitations.
The Website may include links to third-party sites, and GemLab is not responsible for their privacy practices or content. Our services are not intended for children under 18 years of age, and we do not knowingly collect data from minors. If you access our Website from outside India, you agree that your information may be transferred and processed in India or other jurisdictions where our partners operate.
GemLab may update this Privacy Policy from time to time, and any changes will be posted on this page with an updated effective date. Continued use of the Website after such updates constitutes acceptance of the revised policy. If you have any questions or concerns regarding this Privacy Policy or your personal data, you may contact us at: GemLab Ventures Pvt. Ltd., G-1, Plot No. 1, Manish Corner Plaza, Sector-11, Dwarka New Delhi-110075 India, or email us at support@gemlab.co.in